Effective Date: June 16, 2026

Company: AG Container Transport LLC

Website: https://agcontainertransportllc.com/

At AG Container Transport LLC, we are committed to providing top-tier shipping container sales, custom modifications, and freight transport services. Given the specialized nature of heavy equipment transportation, logistics, and container modifications, all sales, transport bookings, and service contracts are governed by the detailed terms and conditions set forth below.

1. Container Sales & Inspection Policy

A. Delivery Inspection Requirement

• Immediate On-Site Verification: The client or their designated representative must be present at the time of delivery to inspect the container thoroughly before the delivery driver leaves the site.
• 48-Hour Claim Window: Any discrepancies regarding container grade, dimensions, structural integrity, or physical damage not disclosed prior to purchase must be formally documented on the delivery receipt and reported to AG Container Transport LLC in writing within 48 hours of delivery.

B. Physical Return Eligibility

Due to the substantial logistics costs involved in mobilizing heavy flatbed and tilt-bed trucks, physical returns are restricted. A return will only be processed if:

• The delivered container differs materially in size, specifications, or cargo grade from the item specified in the official sales invoice.
• The unit exhibits major, undisclosed structural defects that render it completely unserviceable (e.g., non-functional door locking bars, active roof leaks, or severe frame compromise).

C. Return Conditions & Site Requirements

• Returned containers must be in the exact condition in which they were delivered—empty, clean, and free of any added modifications, painted markings, or hazardous materials.
• The client is responsible for ensuring clear, safe access to the container for pickup. If access is obstructed, additional re-handling or delay fees will apply.

2. Transport, Dispatch, and Logistics Services

A. Cancellation Before Dispatch

• Notice Window: Cancellations requested at least 48 hours prior to the scheduled dispatch time will receive a full refund, minus a 5% administrative processing fee.
• Late Cancellation: Cancellations made between 24 and 48 hours prior to dispatch will incur a 15% cancellation fee to cover scheduling and driver reservation costs.

B. Cancellation After Dispatch & Dry Runs

• Once a driver or carrier vehicle has been dispatched, transport fees are strictly non-refundable.
• Dry-Run / Unsuccessful Delivery Fees: If a delivery cannot be completed due to customer unavailability, uncoordinated site access, unsafe ground conditions (e.g., deep mud, steep inclines), or insufficient clearance, the client will be assessed a dry-run fee (equal to the full transport cost or a minimum standard rate of $350, whichever is greater). The customer is responsible for re-scheduling and paying for secondary delivery attempts.

3. Custom Modifications & Special Orders

• Non-Refundable Work: Custom modifications—including but not limited to custom door installations, window cutouts, insulation, electrical wiring, custom paint jobs, or HVAC integrations—require non-refundable deposits once fabrication work or material purchasing has commenced.
• Order Revisions: Any scope changes requested after work has started will be billed via a separate addendum and are non-refundable.

4. Refund Processing & Claims Procedure

A. How to File a Claim

To initiate a refund, return, or damage claim, submit an official request to our customer support team including:

• Your full name, company name, and order/invoice number.
• Detailed photo/video evidence of the container or service issue.
• A written summary of the request.

B. Evaluation Timeline & Payment Method

• Review: Our logistics management team evaluates all claims within 3 to 5 business days.
• Issuance: Approved refunds will be issued directly to the original form of payment (credit card, wire transfer, or ACH).
• Bank Processing: Depending on your financial institution, refunds typically take 5 to 10 business days to post to your account balance once processed.

5. Summary Table of Applicable Fees

Scenario / Request	Refund Status	Applicable Fees
Transport Cancellation (>48h before dispatch)	Eligible	5% Processing Fee
Transport Cancellation (24–48h before dispatch)	Partial Refund	15% Cancellation Fee
Transport Cancellation (<24h or after dispatch)	Non-Refundable	100% Transport Charge
Site Inaccessible / Delivery Failure	Non-Refundable	Full Transport Charge + Dry-Run Fee
Custom Modification Orders (Work Started)	Non-Refundable	100% Deposit / Fabrication Cost
Approved Container Return (Wrong Item Sent)	Full Refund	None (Covered by AG Container Transport)

6. Contact Information

If you have questions regarding this policy, need clarification on a pending shipment, or wish to file a claim, please reach out directly:

• Website: https://agcontainertransportllc.com/
• Company: AG Container Transport LLC